Help & Support

How booking, paying, and cancelling work on TutuStay.

• Frequently Asked QuestionsPayment, booking, cancellation, and stay types.
• Contact Customer SupportReach the support team when the answer is not here.
• 1:1 Q&ASend support a private enquiry about a booking.
• Deals & couponsClaim a coupon and use its code at checkout.

Popular questions

• Where can I see my booking history?
• Can I modify my booking after confirmation?
• Can I book a hotel without creating an account?
• How do I find hotels near my location?
• When will I receive my booking confirmation?